Beyond – Terms & Conditions

Bookings & Cancellations

Booking:

Classes must be booked in advance via www.beyondpilates.co.uk.

Cancellation:

• Cancellations made 24 hours or more in advance are fully refundable or transferable.
• Cancellations made less than 24 hours in advance, or failure to attend, are non-refundable.

We do not offer refunds or extensions on classes or sessions unless required by law, or in special circumstances involving a medical condition. Medical certification from a qualified, practicing healthcare professional must be provided. Please send supporting documentation to info@beyondreformer.co.uk.

If a class is delayed due to circumstances beyond our control — including, but not limited to, instructor lateness, equipment issues, or overrunning previous classes — we will make every effort to inform you promptly and minimise disruption. Provided we do so, no compensation will be offered for delays. However, if a delay results in class cancellation, you will receive a refund for any prepaid cancelled class.

Late Arrival:

First-time attendees must arrive on time. Entry will not be permitted once the class has started. Returning clients who arrive late may be admitted at the instructor’s discretion, provided it does not disrupt the class.

Termination:

We may terminate our agreement with you and claim any outstanding fees if:

• You fail to make payment when due and remain unpaid 14 days after receiving a reminder.

Studio Etiquette

• Please arrive 10 minutes before class to set up your reformer bed.
• Appropriate athletic clothing must be worn.
• Grip socks are mandatory.
• Food and drink are not permitted in the studio (water is allowed).
• Personal belongings should be stored in designated areas. Beyond is not responsible for lost or stolen items.

Health & Safety

• You must consult a medical professional before starting Pilates if you have any medical condition, injury, or are pregnant.
• Inform the instructor of any injuries or health concerns before class.
• Beyond is not liable for injuries sustained during classes unless caused by gross negligence of the studio or its staff.
• All instructor guidance and posted studio rules must be followed for safe equipment use.
• Participation in classes is subject to signing our liability waiver.

Pregnancy Policy:

Existing regular clients who have practiced Pilates at Beyond for a reasonable period prior to pregnancy may continue attending classes with medical clearance. The instructor must be informed so appropriate modifications can be provided.

New clients are not permitted to begin group classes during pregnancy.

Payments & Memberships

• Payment is required at the time of booking unless otherwise agreed.
• Memberships and class packages are non-refundable and expire according to their stated validity period.
• Beyond reserves the right to amend pricing with 30 days’ notice.

Studio Access

• Studio access is restricted to registered clients only.
• No persons under 16 are permitted in the studio (except newborns accompanying a parent).
• Pets are not allowed, except service animals.

Use of Equipment

• Equipment must be used only as instructed.
• Any damage caused through misuse will be charged to the client.

Photography & Social Media

By attending classes, you consent to photographs or videos being taken for promotional purposes unless you notify us in writing.

Refunds & Complaints

• Refunds are issued strictly in accordance with our cancellation policy.
• Complaints may be submitted to info@beyondreformer.co.uk. We aim to respond within 5 business days.

Limitation of Liability

• Beyond accepts no liability for loss or damage to personal property or injury on the premises or elsewhere, except where such liability cannot legally be excluded.
• By participating in Beyond’s activities and using its facilities and equipment, clients waive and release Beyond from responsibility for injuries or damages arising from participation or equipment use, except in cases of death or personal injury caused by negligence of the company.
• Participation in classes is entirely at your own risk.

Privacy

• Personal data collected during booking is used solely for studio administration and communication.
• We do not share your data with third parties without consent.

Entire Agreement

These Terms and Conditions, together with any disclaimers and policies in force from time to time, constitute the entire agreement between you and Beyond and supersede any prior verbal or written agreements.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with English law. The parties agree to submit to the exclusive jurisdiction of the English courts.

Changes to Terms

Beyond reserves the right to modify these Terms and Conditions at any time. Clients will be notified of changes via info@beyondreformer.co.uk